“I don’t know what to do, but I’m never giving up on you.”
My new position is the Learning and Development Specialist at Navy Mutual Aid Association. They purchased a Cornerstone LMS prior to my arrival with a three-year contract with some add on modules. This LMS was quite expensive and they now have a responsibility to certain stake holders to get some part of it functional. Yes, that means that I am not only getting acclimated to the entire company and their rules and procedures, but they are looking for me to get a product in working order far in advance of when it should be properly released. I expected a challenge, but they have created a timeline that could not be completed even if I was there from the start of the implementation. They purchased some premade modules to go into the Learning portion of the LMS and they want those to be available to the associates as early as the end of next week. They also purchased a Certificates portion and a Succession Planning portion as part of the contract. I found out today that they are looking to start the implementation process on the certificates portion in two weeks. I have been there a total of three days and I haven’t even spoken to any of the departments yet to find out what they need for training, let alone what certifications they are going to need. It is frustrating to say the least. My immediate plan is to work up an official timeline of when the latter portions of this LMS can be completed and then asses what can be released in the next few weeks. This is not going to be an easy conversation to have with a few individuals that are going to have a hard time understanding the position we are in.
There is a long story that precedes this portion and, upon request, I will forward to you directly if you are interested. It is person, but ties in slightly to the situation I have tackled this week.